Every charm is handmade and made to order. Please allow2-6 weeksfrom the date of purchase for your order to ship. Thank you for your patience while I create your piece with care.

Because each order is made to order, cancellations and order changes cannot be guaranteed once an order is placed. If you need to make a change, please contact me as soon as possible and I'll do our best to help.

Once your order ships, you will receive a confirmation email with a tracking number. You can use that link to follow your package's journey.

I take great care in packaging every order, but if your charm arrives damaged or you receive the wrong item, please contact me atatelier@vol-ari.comwithin 7 days of delivery. Include photos of the item and packaging, and I will review the issue as quickly as possible.

We currently ship charms throughout the United States and to the following 23 international destinations:

Due to the EU Packaging Waste Regulation (PPWR), shipping is currently unavailable to EU countries. Thank you so much for your understanding.

Australia, Brazil, Canada, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Mexico, New Zealand, Norway, Philippines, Qatar, Singapore, South Africa, South Korea, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, and Vietnam.

Domestic (U.S.)

• Orders below $100 - $8.00 Standard Shipping
• Orders above $100 - Free Standard Shipping

International

• $25.00 Standard International Shipping
• $35.00 Expedited International Shipping

Once your order has shipped:

Domestic (U.S.)

• 3-10 business days
• Delivery to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories may require additional transit time.
  

International

• Standard International Shipping: 7-30 business days
• Expedited International Shipping: 5-10 business days
• International delivery times may vary depending on destination and customs.

Once a package leaves my atelier, delivery is in the hands of the shipping carrier. If your tracking status shows your package is stuck or missing, please file a missing mail claim directly with the carrier using your tracking number.

Please note that vol.ari is not responsible for delays, loss, theft, damage, or delivery issues that occur once a package has been accepted by the shipping carrier.

Yes! Every piece is individually sculpted, baked, detailed, and finished completely by hand in my atelier.

Every charm is sculpted entirely by hand without molds or cookie cutters. Slight variations in form, texture, and detail are a natural part of the process and make each piece one of a kind.

My charms are handcrafted from polymer clay, sealed with UV resin, and paired with carefully selected hardware findings.

Please handle your charms with care. To help preserve the finish, avoid prolonged exposure to water, excessive heat, perfumes, lotions, and harsh chemicals. Store them in a dry place when not in use. For complete care and safety information, please visit Charm Care & Safety.

Because every piece is handmade to order or produced in limited quantities, all sales are final. I do not accept returns, refunds, exchanges, or cancellations for change of mind.

Fully custom commissioned pieces are not currently available.

You can contact me anytime at atelier@vol-ari.com.

I typically respond to all emails within 1–2 business days.